eCard Systems

How gift card money moves between stores when a card is sold at one location and redeemed at another, including the monthly reconciliation timeline, what you provide, and examples.

Cross-Location Gift Card Reconciliation

Learn how to add a new user to the eCard customer platform

Creating An Additional Platform User

Add users to your eCard Systems account, choose their role, and control which store locations each person can see. A step-by-step guide for account administrators.

How to Add Users to Your Account and Set Location Access

How gift card money is reconciled each month when your program holds funds at the corporate level: when it runs, how to read your report, and how your location is…

Corporate Gift Card Reconciliation

Regina Hutto

Latrisha Grisham

Ted Plaisted

Guides for transaction processing, settlement, reporting, chargebacks, and troubleshooting declined transactions.

Processing & Transactions

This article explains how to navigate to reports, apply filters, and export your data.

Running reports

Compare monthly load and redemption totals by location, with filters for month, card category, and location.

Reconciliation Report

View outstanding liability across all active gift cards, with filters for location, card type, card category, and end date.

Liability Detail Report

Track total redemptions, voids, and net redeemed value by location, with filters for location and date range.

Redemption Summary Report

Track total loads, voids, and net loaded value by location, with filters for location and date range.

Loaded Value Summary Report

Liability by Location

View current balances for every gift card in your account, with filters for location, card type, and card number.

Card Balances report

Transaction Detail Report

Reporting

This guide covers how to process gift card transactions on your Aloha POS system, including selling gift cards, accepting them as payment, and checking balances.

Aloha POS: How to Sell, Redeem, and Check Gift Card Balances

Use this checklist to verify gift card functionality on your Aloha POS system before launch. Covers selling, redeeming, balance checks, and button placement. Complete at each site at least two…

Aloha POS: Gift Card Pre-Launch Testing Checklist

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