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Getting Started with the eCard Customer Platform

Learn how to create an account on the new eCard Systems customer platform, link your past orders, and access order details, proofs, estimated ship dates, and tracking information.

Written by Ted Plaisted

The eCard Systems online portal is designed to streamline your experience by allowing you to place new orders, view past orders, and access additional features like tracking shipments and viewing proofs. Below is a step-by-step guide to help you create an account and manage your order history.

We have moved to a new customer platform at platform.ecardsystems.com. If you have placed orders in the past, your previous login credentials will no longer work and password reset attempts will not be successful. You will need to create a new account to access the platform.

If you received an invitation email from eCard Systems, see our article on Setting Up Your eCard Platform Account instead.

Creating Your Account

Visit platform.ecardsystems.com and register for a new account. To ensure your existing orders are automatically linked to your account, register using the email address associated with your orders. If you don't see your past orders after logging in, contact our support team and we can link them to your account manually.

What You Can Do in the Platform

Once logged in, you'll have access to:

  • Place Orders: Easily place new orders through the portal.

  • Order History: View both current and past orders once your accounts are linked.

  • Proofs: Access proofs for completed and current orders.

  • Shipping Information: View estimated ship dates (after proof approval) and track your orders once they are shipped.

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