You can track the current status of your order at any time by logging into the eCard Systems customer platform at platform.ecardsystems.com. Below is a summary of each order status and what it means for your order.
Status | What It Means |
New Order | Your order has been received and is being processed. |
In Proof Queue | Your order is queued for proof creation. You will receive an email with a link to review and approve your proof shortly. |
Change Request | A change has been requested on your proof and is being reviewed. |
Awaiting Approval Proofs | Your proof has been sent and is waiting for your review and approval. |
Approved Proofs | You have approved your proof. Your order will be moving into production shortly. |
At Prepress | Your order is being prepared for production. |
In Production Orders | Your order is currently in production. |
IP-Cards Arrived | Your order is progressing through production. |
Ready to Ship Orders | Production is complete and your order is being prepared for shipment. |
Partial Shipped – Incomplete | Part of your order has shipped. The remaining items are still being processed. |
Completed Orders | Your order has been shipped and is on its way. Check your tracking email for delivery details. |
Need Artwork | We are waiting to receive artwork for your order or need higher resolution artwork. Please submit your artwork to [email protected]. |
Need Info | We need additional information before we can proceed with your order. Our team will reach out to you directly. |
On Hold | Your order has been placed on hold. Contact our support team for details. |
Cancelled | Your order has been cancelled. Contact our support team if you have questions. |