After you place a custom gift card order, our team builds your design proof and emails you a link to review it. Most proofs go out within 1 business day, and it can take up to 2 business days.
Your proof link is emailed from [email protected]. If you haven't approved your proof after a few days, we'll also send reminder emails from [email protected].
If you don't see either email, check your spam or junk folder. Searching for notify.ecardsystems.com will find both.
You don't have to wait on the email
Once your proof has been created, the proof link always appears on your order in the eCard Systems customer platform at platform.ecardsystems.com. If the email hasn't reached you, sign in and open your order to review and approve your proof there.
Your order shows In Proof Queue while your proof is being created, and Awaiting Approval Proofs once it's ready for you to review.
Approve your design and submit payment
Use the proof link to review all order details carefully, approve the design, and submit payment. Payment is not automatically charged, it must be completed using the proof link.
Production will not begin until both proof approval and payment have been submitted. Production timelines are calculated from the date approval and payment is completed, not from the date the order was placed.
How long production takes
Standard production is 7-10 business days (Monday through Friday), plus shipping time. Production time varies by point-of-sale system and some run longer, so the estimate for your own order is shown in your ordering portal when you place it.
If you need your cards sooner, rush production shortens that timeline for an added fee. It has to be added before you approve your proof and submit payment, so ask early if you think you'll need it.
When your order ships, you'll receive an email with your tracking number.
Still waiting on your proof?
If it has been more than 2 business days since you placed your order and you don't see a proof link on your order in the platform, message us through the chat bubble, ask to speak to a person, and we'll check on it.