Purpose
Purpose
This policy outlines the guidelines and process for customers to return products purchased from eCard Systems. Our goal is to ensure customer satisfaction while maintaining fairness, audit integrity, and consistency in handling returns. This procedure is aligned standard RMA sequencing in accordance with annual audit requirements.
Return Policy
Return Policy
Eligibility for Returns
· Items may be returned within 30 days of the delivery date.
· Returned items must be in new, unused, and resalable condition, with original packaging, tags, and accessories.
· Proof of purchase (receipt, order confirmation, or invoice) is required.
· Unauthorized returns will not be processed.
Non-Returnable Items
· Customized, personalized, or special-order products (unless return is due to eCard Systems error).
· Activated, non-activated, or serialized cards (unless return is due to eCard Systems error).
· Perishable, digital, or downloadable goods.
· Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
Return Methods
· Online Purchases: Returns must be shipped back to eCard Systems after an RMA is issued.
· Customers are responsible for return shipping unless the return is due to eCard Systems error (defective, damaged, or incorrect item).
Refunds, Credits, and Exchanges
· Once return is received inspect condition, completeness, and RMA match and send approval or denial to Finance within 14 business days.
· Approved refunds will be processed to the original method of payment within 3 business days after inspection and NetSuite transaction completion.
· Credits or exchanges may be offered if preferred and approved.
· Shipping fees are non-refundable unless the return is due to eCard Systems error.
Defective or Incorrect Items
· Customers must report defective, damaged, or incorrect items within 30 days of receipt.
· eCard Systems will provide a prepaid shipping label for approved error-related returns.